Privacy Policy
At EXCELLE UNION, we are committed to protecting your privacy and ensuring the security of your personal information.
1. Introduction
EXCELLE UNION ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our stone trading and manufacturing business.
This policy applies to all users of our website and customers of our stone fabrication services, including natural granite, marble, and engineered quartz products.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, company name, and job title
- Contact information (email address, phone number, mailing address)
- Business information and project requirements
- Payment and billing information
- Communication preferences
2.2 Technical Information
- IP address and browser type
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
2.3 Project-Specific Information
- Property measurements and specifications
- Design preferences and material selections
- Installation requirements and timelines
- Photos of project sites (with your consent)
3. How We Use Your Information
We use your information for the following purposes:
- To provide stone fabrication and installation services
- To process orders and manage customer relationships
- To communicate about projects, quotes, and service updates
- To improve our products and services
- To comply with legal obligations and industry regulations
- To send marketing communications (with your consent)
- To analyze website usage and optimize user experience
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers including shipping companies, installation contractors, and payment processors who assist us in delivering our services.
4.2 Business Partners
We may share information with authorized dealers, contractors, and design professionals involved in your project.
4.3 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Access controls and employee training
- Secure data storage and backup systems
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information is typically retained for 7 years to support warranty claims and future service needs.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal data
- Restriction: Request limitation of data processing
- Withdraw consent: Opt-out of marketing communications
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can control cookie settings through your browser preferences.
We use both session cookies (deleted when you close your browser) and persistent cookies (stored on your device for a specified period).
9. International Data Transfers
As a China-based company serving international clients, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
EXCELLE UNION
Privacy Officer
Stone Town, China
Email: privacy@excelleunion.com
Phone: +86 XXX XXXX XXXX
Response Time
We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please indicate "URGENT - Privacy Request" in your subject line.
Questions About Our Privacy Practices?
Our team is here to help you understand how we protect your information and ensure your privacy rights are respected.
Contact Privacy OfficerPrivacy Policy
Your privacy is fundamental to our commitment to excellence. Learn how EXCELLE protects and respects your personal information.
Overview
At EXCELLE Stone Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us as a contractor, architect, or business partner.
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Business Information: Company name, job title, business address, contractor license information
- Project Details: Project specifications, timeline requirements, budget information
- Communication Records: Correspondence, consultation notes, service requests
- Financial Information: Billing address, payment method details (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
- Search terms used to find our website
How We Use Your Information
EXCELLE uses your information for the following purposes:
Service Delivery
- Providing stone processing and fabrication services
- Project consultation and design assistance
- Order processing and fulfillment
- Installation coordination and scheduling
- Quality assurance and customer support
Business Operations
- Account management and contractor relations
- Invoicing and payment processing
- Inventory management and sourcing
- Performance analytics and service improvement
Communication
- Responding to inquiries and requests
- Sending project updates and notifications
- Marketing communications (with your consent)
- Industry news and product updates
Information Sharing and Disclosure
EXCELLE does not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Shipping and logistics coordination
- Website hosting and maintenance
- Customer relationship management
- Marketing and communication services
Business Partners
With your consent, we may share relevant project information with:
- Approved contractors and subcontractors
- Architects and design professionals
- Suppliers and material vendors
- Installation and delivery teams
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Enforce our terms of service
- Prevent fraud or security threats
Data Security
EXCELLE implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL encryption for data transmission
- Secure server infrastructure and firewalls
- Regular security audits and updates
- Access controls and employee training
- Secure payment processing through PCI-compliant providers
- Regular backup and disaster recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal data
- Receive a copy of your information in a portable format
- Request information about how your data is processed
Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact and business details
- Modify your communication preferences
Deletion and Restriction
- Request deletion of your personal data (subject to legal requirements)
- Restrict processing of your information
- Object to certain types of data processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Data Retention
EXCELLE retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods
- Active Customer Data: Maintained while you are an active customer
- Project Records: Retained for 7 years for warranty and legal purposes
- Financial Records: Kept according to applicable accounting and tax laws
- Marketing Data: Retained until you opt out or request deletion
- Website Analytics: Aggregated data retained for business analysis
International Data Transfers
EXCELLE operates primarily in North America. If we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
We may transfer data to countries with adequate privacy protections or implement contractual safeguards such as Standard Contractual Clauses approved by relevant authorities.
Children's Privacy
Our services are designed for business-to-business transactions and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Changes to This Privacy Policy
EXCELLE may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Modified" date
- Sending email notifications for material changes
- Providing notice through our customer portal
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
EXCELLE Stone Solutions
Privacy Officer: privacy@excelle-stone.com
General Inquiries: info@excelle-stone.com
Phone: 1-800-EXCELLE (1-800-392-3553)
Mailing Address:
EXCELLE Stone Solutions
Privacy Department
[Your Business Address]
[City, State, ZIP Code]
We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days of receipt.
Questions About Our Privacy Practices?
Our team is here to address any concerns about how EXCELLE protects and handles your information.
CONTACT OUR PRIVACY TEAM